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Medspa Admin users may set up their own policy for no shows. Here's how you may set up your own policy, with a cancellation fee or a deposit fee
Medspa Admin users may set up their own policy for no shows. You may choose to penalize the patient with a cancellation fee when they fail to provide 24 hours of advance notice before not showing up for their appointment. In which case you charge this cancellation fee by opening their patient profile and clicking on "Retail checkout" > "Cancellation fee".
Or you may opt to charge a deposit fee upfront for all appointments scheduled with you, which the patient can later use as a credit for the services they receive. These are charged automatically via Square and an account credit will populate in the patient's profile under the "Credits" section.
The amount that you set up in Pricing > Fees is the amount that will be shown to the patient in the message displayed when we collect their credit card information at the time of registration/booking.
The setting is located in the Medspa Admin dashboard → "Account settings" → "Medspa" → "Add-ons" → turn on the "Deposits and fees" add-on → Choose your fees and amounts, then click "Save".
Patient view
The message that will be displayed for your patients is the following
- For cancellation fees
Message shown once the patient already entered their CC info and logs in a second time to book:
- For deposit fees
Message shown once the patient already entered their CC info and logs in a second time to book: