1. Support Center
  2. [Legacy] Emergency

🆘 I Can’t Access the EHR or Create a Service Visit

If the EHR is not accessible due to a technology outage or if you are unable to create a service visit for any other reason, here is what you should do.

1. Please request the client signs a paper consent form. These can be found in the binder provided during your onboarding. If you are unable to locate these forms, please print one: 

2. Have the patient fill out a medical questionnaire here if necessary:

3.  Capture before and after photos using the iPad camera.


4. Record all necessary information in the Manual Service Visit Form