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      All Things Ship-To’s / Pharma Accounts



      General - FAQ’s


      Existing pharmaceutical Ship-To accounts must be closed down first, in order for Portrait to create new Ship-To accounts under our Parent (Sold-To) account.
      I. Suppliers only allow 1 account per address.
      II. Documentation for address verification is required (lease, utility bill, etc.) See below for which suppliers ship to a residential address.

      • Creation of new Ship-To accounts may take up to 2 weeks, though sometimes faster. Please ensure you have enough inventory stock for this 2 week transitional period.

      • Supplier Order Minimums & Shipping Policies

      • To close down your existing Ship-To accounts, contact your rep or call the following:

        Allergan         - Call 1-844-246-2461
        Galderma - Call 1-844-425-3376
        Merz - Call 1-844-469-6379


      Evolus Accounts

      Per Evolus’s Policy -
      For providers with a current account and an order history within the last year, a new account can not be opened without a 1 year waiting period. For further questions or clarification, please reach out to your Operations manager.

      Medical Director

      All accounts will have a Portrait partnered MD associated to the ship-to account. Most likely, the name you’ll see listed will be Dr. Jonathan Snipes.
      This is not to be confused with your supervising MD and should be no inconvenience to you or your business.

      Residential Shipping

      The following suppliers will allow shipping to a residential address:

      - Evolus (additional form required)
      - Medline
      - Merz
      - Olympia Pharmacy


      Rewards Programs (Alle/Aspire/Xperience+/Evolus)

      Portrait’s Operations Team will enroll you to the necessary rewards programs, per your request. Please let your Operations manager know which programs you’re interested in or submit a ticket here.