Provider users may set up their own policy for no shows. You may choose to penalize the patient with a cancellation fee when they fail to provide 24 hours of advance notice before not showing up for their appointment. In which case you charge this cancellation fee by opening their patient profile and clicking on "Retail checkout" > "Cancellation fee". For more details on how to charge a cancelation fee click here.
Or you may opt to charge a deposit fee upfront for all appointments scheduled with you, which the patient can later use as a credit for the services they receive. These are charged automatically via Square and an account credit will populate in the patient's profile under the "Credits" section.
You can set the amount that will be shown (and charged in the case it's a deposit policy) to the patient in the message displayed when we collect their credit card information at the time of registration/booking.
The setting can be located under your pricing tab
Patient view
The message that will be displayed for your patients is the following
- For cancellation fees
Message shown once the patient already entered their CC info and logs in a second time to book:
- For deposit fees
Message shown once the patient already entered their CC info and logs in a second time to book:
For more details on how to charge a cancelation fee click here.