---
title: Troubleshoot the EHR
description: troubleshooting
---

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1. [Support Center - Legacy](https://support.joinportrait.com/knowledge-legacy?hsLang=en-us)
2. [EHR](https://support.joinportrait.com/knowledge-legacy/ehr?hsLang=en-us)

# Troubleshoot the EHR

First, please ensure that you are using Chrome to access the EHR.

Additionally, kindly make sure that the EHR is open in only one tab.

If you're still experiencing difficulty, it is likely due to a cache issue. To resolve this, try clearing the browser history on either your mobile device or computer. 

1. Clearing your cache/cookies: 
     1. On your iPad, open the Chrome app
     2. At the bottom, tap More
     3. Tap History. Clear browsing data
     4. Make sure there's a check mark next to "Cookies, Site Data," and "Cached Images and Files."
     5. Tap Clear browsing data

If you are still unable to get the EHR working, please check your wi-fi signal.   
Otherwise, please reach out to **Tech Support** by submitting a [ticket](https://support.joinportrait.com/knowledge/kb-tickets/new ).

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