Legacy Provider Coverage and Support Contacts

• Sydney Reddig will be on leave from July 20 through October 20
• Mariela Worthington will be on leave from September 20 through November 22

We are pleased to share some personal news: Sydney and Mariela are both expecting.

As they step away on leave, support for your practice will continue without interruption. The team in place knows your practice, understands what matters most, and is prepared to support you throughout this period.

“We have loved being your partners in building something truly special. While we’re out, you are in the best hands — Paola and the full Legacy team know your practice, know what matters, and will be right there with you. We’ll be back before you know it, and we can’t wait to keep building with you.”

— Sydney & Mariela

Nothing about your day-to-day experience changes. The right people are in place, every support channel stays the same, and the information below explains exactly who to contact and how.

Paola Cordero

Legacy Manager · Provider Support & Operations

Paola Cordero will be your primary point of contact during this period.
For provider support and operations questions, please reach out through TigerConnect.

• Paola Cordero — Provider Support & Operations
• Brianna — PCC Team Lead
• Cristina — Compliance & Administration
• Stephanie Castro — Inventory
• Sydney Reddig — Returns October 21
• Mariela Worthington — Returns November 23

Phase 1: July 20 – September 19

Sydney out · Mariela in

During this phase:

• Mariela leads all operations
• Paola owns provider support
• Cristina manages compliance and administration
• Stephanie manages inventory

Phase 2: September 20 – October 20

Both out · Paola leads

During this phase:

• Paola leads day-to-day operations
• All support channels remain unchanged
• Strategic items should be directed to Praveen

Phase 3: October 21 – November 22

Sydney back · Mariela returns November 23

During this phase:

• Sydney resumes full operations on October 21
• Mariela returns on November 23
• Full team coverage is restored

Provider Support & Operations

• Contact: Paola Cordero
• How to reach: TigerConnect

Compliance & Administration

• Contact: Cristina
• How to reach: Ticketing System

PCC Team

• Contact: Paola Cordero and Brianna
• How to reach: TigerConnect

Inventory

• Contact: Stephanie Castro
• How to reach: Ticketing System

Technical Assistance

• Contact: Tech Team
• How to reach: Ticketing System

Accounting

• Contact: Accounting Team
• How to reach: Ticketing System

Ticketing Portal

support.joinportrait.com/knowledge-legacy/kb-tickets/new

Provider Support

Paola, Cristina, and Stephanie will remain your consistent team, with no handoffs and no gaps in coverage.

PCC and GFE Operations

Paola, Meghan and Brianna will continue running PCC and GFE operations as usual across all phases.

EHR and Technical Support

Marcelo and Nicolas will continue supporting your existing EHR. Technical questions should continue to go through the ticketing system.

Compliance and Administration

Cristina will continue to own all compliance and administrative support throughout every phase.

Your practice will continue to run without interruption. If you need anything, please contact Paola on TigerConnect. We have planned carefully to ensure consistent support throughout this period.