How to Order GLP-1s Through ShineRx
How clearance, charting, and ordering work for ShineRx prescriptions, and what to have ready for your PCC
Legacy Providers can offer compounded GLP-1s to their Clients through ShineRx, Portrait’s partner pharmacy. Your PCC and Michelle handle clearance, charting, and ordering. Your part is to identify the right Clients, gather their information, and keep track of when their prescriptions need renewing.
This is a temporary, manual process while ShineRx prescribing is built directly into the EHR. Following the steps below exactly is what keeps your Clients’ orders moving.
What’s available
- GLP-1s: semaglutide and tirzepatide.
- Shipping: ShineRx ships every order directly to the Client’s address, not to your Studio. Make sure the address you give your PCC is where the Client wants it delivered.
- Peptides: ShineRx has temporarily paused its peptide offerings pending FDA review. They’ll be added to this same process once ShineRx brings them back.
How it works
Every ShineRx prescription moves through five steps, in this order.
| Step | Who | What happens |
| 1 | You | Let your PCC know a Client needs ShineRx clearance, and share the Client's details (see the checklist below). |
| 2 | Your PCC | Submits the clearance request to Michelle. |
| 3 | Michelle | Clears the Client and creates their patient profile in the ShineRx Portal. |
| 4 | Your PCC | Adds the clearance note to the Client's chart the same business day and confirms back to you that the Client is cleared. |
| 5 | Michelle | Checks for new orders daily and places them with ShineRx. |
A Client is not cleared until your PCC confirms it. Your request alone isn’t a clearance, so don’t promise a Client a start date until you hear back from your PCC.
What to have ready
Your PCC can’t submit an incomplete request, and a missing detail means a delay for your Client. Gather the following at the consult:
- Client name
- Date of birth
- Gender
- Shipping address (where the order will be delivered)
- Phone number
- Allergies (name each one, or NKA for no known allergies)
- Medication type
- Valid through date
- Titration
Medical necessity: Because these are compounded medications, every Client’s chart must document why the compounded form is medically necessary. Include that reason when you send your Client’s information to your PCC.
PAs and NPs
If you’re a PA or NP, give your PCC all of the prescription information needed for Portrait to enter your Client into the ShineRx Portal. Incomplete information will hold up the order.
After your Client is cleared
- Track your Clients’ expiration dates. Each prescription has a valid through date. You’re responsible for knowing when your Clients are due to renew; your PCC and Portrait don’t track this for you.
- Renewals with medical changes need a new clearance. If anything has changed medically when a Client renews, let your PCC know so they can resubmit the Client to Michelle for clearance.
- A new prescription means a new order. Every new prescription, including a renewal, needs a new order placed for that Client.
Pricing
Semaglutide and tirzepatide pricing is already in the EHR. Look up the medication as a Service to see the current price (for example, tirzepatide is listed at $229).
What’s coming
Portrait is building ShineRx prescribing directly into the EHR. Once it’s live, you’ll be able to prescribe, collect payment, and send orders for fulfillment without leaving Portrait, with refill reminders built in. Until then, the process above is how every ShineRx order moves.
Questions
- About a specific Client’s request or clearance: your PCC.
- About the program or this process: Paola Cordero, Legacy Department Manager.