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How to charge a cancellation fee

Medspa Admin users may set up their own policy for no shows.

Once you have set up a cancellation fee, here's how it is charged if necessary.

You will be able to find the option to charge a "Cancelation fee" under the "Retail checkout" feature within the Patient profile.


Then you will select the option "Cancellation fee":



This will lead to a checkout where you can select the payment method and process the payment.
You can select "Card on file" if there is one already on file, or you can also add a new card if there is no card on file or you need to charge a different one: